All claims must be made within 14 days from the date of purchase. All returns must be authorized and accompanied by a valid Return Authorization Number. We reserve the right, at the time of order, to deem certain items as non-cancelable and or non-returnable. All returns are subject to a minimum restocking charge of 20%
Any products found to be defective due to manufacturer defect may be returned with a valid Return Authorization Number for a full refund or replacement. We reserve the right to inspect any product deemed to be defective. In NO instance will IndustrialLEDs.com be responsible for ANY additional loss or expense incurred by the purchaser or their customer due to products found to be defective.
Keep The Box
It is the responsibility of the customer to keep all damaged merchandise with its original packaging until the claim has been fully processed in the event the carrier deems it necessary to inspect the package.
IndustrialLEDs.com reserves the right to require, if necessary, all or some of the damaged product to be returned to the original shipping point. All returned merchandise must have a valid Return Authorization Number. This number should be clearly displayed on the outside for the returned package. We will be responsible for the cost of shipping on returned damaged merchandise as deemed appropriate by us.
IndustrialLEDs.com will file claims on shipments with freight terms classified as "Pre-Pay and Add" shipped via UPS, DHL, FedEx and FedEx Ground. All freight claims on shipments with freight terms classified as "Freight Collect", "3rd Party Billing", and "Consignee" will be the responsibility of the customer. The customer will be responsible for all damage claims on any shipments that are made via USPS. The customer will be responsible for all damage claims on any shipment that is made via a common carrier trucking company. The customer is responsible for inspecting the shipment and noting on the bill of lading and visible or hidden damage. IndustrialLEDs.com will be available to assist the customer with any necessary documentation to process a claim.